AARO Support
AARO Support guides you as a customer within AARO’s service organisation. We offer round-the-clock case management, online product support, live chat and more, at three levels of SLA.
AARO Support guides you as a customer within AARO’s service organisation. We offer round-the-clock case management, online product support, live chat and more, at three levels of SLA.
We provide three levels of Service Level Agreements (SLA’s) – Basic, Standard, and Premium.
Basic SLA is included in AARO/AARO SaaS. If you have strict deadlines and need a faster response time, Standard or Premium SLA is preferable. Premium SLA also includes support 24/7; a flexible solution for global groups with subsidiaries in different time zones.
Through our support portal AARO Service Center, we offer 24/7 case management, online product support, live chat, and more.
In the AARO Service Center, you submit your support cases and can follow their status. A single contact person handles every matter – your Case Manager.
Each Case Manager oversees your case until the issue is resolved. Having a single contact person provides a smoother process and a clearer dialogue.
Do you want to know more about how AARO works in practice? Or are you interested in letting us review how you could improve your current reporting process? Welcome with your request.
